Présentation de Danièle Bélanger et Adèle Garnier – 25 janvier 2022

Danièle Bélanger (CELAT) et Adèle Garnier (CELAT) prendront part, le mardi 25 janvier, de 12 h à 14 h 30, à la rencontre mensuelle du Migration Working Group de l’Université Ryerson, qui portera sur les récits de la gouvernance des migrations et les pratiques migratoires sur le terrain. Nos membres y feront une présentation intitulée « Guiding through the Maze: Federal MP District Offices as IRCC Outposts? ». L’activité, qui se déroulera en anglais sur Zoom, est présentée par la CERC in Migration and Integration. Inscription requise.

Résumé de la présentation de Danièle Bélanger et Adèle Garnier
« In the year 2017-2018, 78% of the 1,7 million calls to the Ministry of Immigration, Refugees, and Citizenship Canada (IRCC) call centre could not get through to an agent. The difficulty to reach IRCC highlights the remoteness of immigration bureaucracy. In this context, many immigration applicants/individuals are left to fend for themselves in an administrative labyrinth, or to hire immigration consultants or lawyers. One significant resource remains, which provides free-of-charge face-to-face immigration assistance: federal constituency offices. This seminar will investigate the critical role played by district offices of Members of Parliament and their assistants in the landscape of immigration services in Canada: what services do they provide to which users and which factors influence the provision of these immigration services? Analyses presented are based on administrative data, original survey data and in-depth interviews conducted in 2021. Results underscore how district offices have become an institutionalized part of immigration services in Canada. Findings from administrative data indicate that districts’ demography and location are the most important factors explaining the level and types of services provided, while political party ideology and MP characteristics play a very limited role. Ridings with high percentages of immigrants located in urban centers provide more services than other ridings. The presentation also discusses how constituency assistants act as key agents of mediation between residents and the federal bureaucracy. Overall, the seminar presentation will deepen our understanding of the role of MP offices and of constituency assistants in the provision of immigration services in Canada. »

Consultez le site de la CERC in Migration and Integration pour plus d’information.